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My Charge 3 is vibrating and jumping screen

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‎11-08-2020 04:15 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

‎11-08-2020 04:15 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

My Fitbit won’t stop vibrating and jumping screen ever since I tried to update firmware on my iPhone fitbit app. I have contacted customer support but all the actions they have told me to do is not working. From force closing the app to actually deleting the app than reinstalling it but nothing seems to work 

 

please help 

 

Moderator edit: updated subject for clarity

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‎11-08-2020 18:28

‎11-08-2020 18:28

Welcome to the Fitbit Community @MiriamaTuisue.

 

I'm sorry to hear that your Fitbit Charge 3 is not working properly. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

In this case, I would recommend updating Customer Support for further investigation. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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