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My Charge 3 isn't working right

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‎04-23-2020 23:59 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-23-2020 23:59 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

I've been having  problems with my charge 3 over the last couple of days. Firstly, the screen would go blank and it would just start vibrating intermittently. Then I connected it to the charger and i saw the smiley face and everything was fine. Took it off the charger at 92%, and an hour later the battery had drained and it said it was at 4%. I put it back on the charger and it charged fully but then after 3 hours or so it went blank and just would not reboot at all. When i connect it to the charger and press the button there is a continuous vibration for about 30 seconds then it goes and comes back again. It stops though when i take it off the charger. What can i do?

 

Moderator edit: updated subject for clarity

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‎05-09-2020 05:30 - edited ‎10-01-2023 05:45

‎05-09-2020 05:30 - edited ‎10-01-2023 05:45

Hello @Chocb3rry, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

Thanks for the details provided about your Charge 3's recent behavior. I appreciate you've taken the time to troubleshoot your tracker prior to posting here. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they've helped you to get you back on track. 

Maria | Community Moderator, Fitbit


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