My Charge 3 just suddenly powered off

[SeanLi1]

I'm on a Charge 3 replacement unit, and I've been working through the screen issues we've all been experiencing, but after wearing it for most of the day, took off my watch and put it on my desk, and then the screen just turned off and it just vibrates every 4 seconds with change. I tried connecting it to power but nothing happens. The side button is un-responsive. My fitbit app says it's on 0 battery and hasn't sync'd for an hour despite me charging it every second day. It seems like a sudden device failure.

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. Nothing happens
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. Correctly connected
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Nothing showing, device still vibrating every four seconds.
4. Press and hold the button to restart your tracker: Button doesn't work
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
   • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted. No vibrate feedback from pressing button. Even holding button for 20 seconds does nothing.
5. Unplug your tracker from the charging cable.

I had a different failure issue with the original Charge 2 to be honest and upgraded. I'm now on my second Charge 3. I'm wondering if someone has experienced this and if I can recover. 😞

Moderator edit: format

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @SeanLi1.

I'm sorry to hear that your Fitbit Charge 3 screen is not working. Thank you for the information provided and for trying to resolve the issue before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[SeanLi1]

I've not heard back from Customer Support since making that request. This
is the last I heard from your company...