help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Charge 3 no longer receives notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-19-2021 11:23 - last edited on ‎09-19-2021 19:31 by Fitbit Moderator

‎09-19-2021 11:23 - last edited on ‎09-19-2021 19:31 by Fitbit Moderator

My Charge 3 Fitbit no longer receives phone call or text notifications from my Samsung Note 8.  I did the Fitbit troubleshooting and also tried Test Call Notification,  but it failed. No vibration on wrist. No notifications of texts or emails as I used to get. US Cellular local office tried to help, but nothing worked there either. Is my Charge 3 malfunctioning?

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-19-2021 19:30

‎09-19-2021 19:30

Welcome to the Fitbit Community, @terrijwin.

 

Thank you for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

 

To resolve difficulties with notifications, we recommend following these instructions.

 

In addition, you can set up your Tracker as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1632105015315.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes