My Charge 3 overcounts stairs climbed.

[SunsetRunner]

I have had my Charge 3 for two years. The Stairs Climbed was accurate until one week ago. Now it significantly over counts. A previous response on the forum suggested clean and blow out the back to get rid of dirt and dust. No luck.

many ideas?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

Whether you haven't done it already, please restart your Tracker by following these instructions.

I would like to mention that your Charge 3 may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes Exposure to excess moisture can also result in extra floors. We recommend wearing your device loosely during exercise.

If you want to remove floors from your account, please visit this article, open the menu "How do I delete steps and floors in the Fitbit app?" and follow the instructions.

Please let us know if you have any questions.