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My Charge 3 receives double notification from the same text

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‎04-24-2020 19:36 - last edited on ‎09-17-2020 11:42 by Fitbit Moderator

‎04-24-2020 19:36 - last edited on ‎09-17-2020 11:42 by Fitbit Moderator

im getting double sometimes triple notifications when someone texts me. 

 

 

Moderator edit: updated subject for clarity

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‎05-12-2020 10:52 - edited ‎11-07-2023 07:20

‎05-12-2020 10:52 - edited ‎11-07-2023 07:20

Hello there @rtiffani1996, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

Thanks for letting us know that your Charge 3 is receiving double notification from the same text message. We're here to help you. 😉

I've seen you contacted our Support Team after posting here and that they have helped you to solve the issue. Also, I saw that you were provided with your case number for reference in case you need further help.

Please don't hesitate to contact us back if you need anything else, would be a pleasure to assist you.

Maria | Community Moderator, Fitbit


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‎05-12-2020 13:28

In response to MarreFitbit

‎05-12-2020 13:28

It was fixed for a day and now it does it again.
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