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My Charge 3 remains black

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‎08-04-2020 03:46 - last edited on ‎09-15-2020 11:05 by Fitbit Moderator

‎08-04-2020 03:46 - last edited on ‎09-15-2020 11:05 by Fitbit Moderator

I have my daughter's fit bit. My fitbit remains black and died nothing x bad. And you are not helped here. We must help each other. They withdraw their hands. Because daughter had 2 one that I use 'but not yet 100% and another fitbit does not pass the hour correctly and the top of the hour is gone' first fitbit charge 2 then chargé 3 1 of me who does nothing and 2 of daughter and try to get one good anyway. "Sorry to say that" help fitbit community "not help xx chars 4 would also have problems ,, greetings

 

Moderator edit: updated subject for clarity

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‎08-04-2020 15:32

‎08-04-2020 15:32

Thank you for visiting the Fitbit Community @Angellina.

 

I'm sorry to hear about the difficulties your daughter has experienced with her Fitbit Charge 3.

 

I noticed that you've contacted Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Please let us know if you have any question.

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