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My Charge 3 screen freezes and flickers

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‎09-28-2020 02:01 - last edited on ‎09-29-2020 19:09 by Fitbit Moderator

‎09-28-2020 02:01 - last edited on ‎09-29-2020 19:09 by Fitbit Moderator

Hi there,

 

My Charge 3 screen keeps freezing on random intervals so much so it takes hours for it to respond sometimes.

I have tried resetting it and dointg the reset with the charger cable but this only helps sometimes.

When it freezes I am unable to access any of the other screens eg, the exercise or my notifications etc.

I have tried changing the face of the clock as well, this only started after doing the software update.

The screen also flickers sometimes.

 

Please help, what else can I do to get this fixed?

 

Moderator edit: updated subject for clarity

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‎09-29-2020 19:08

‎09-29-2020 19:08

Welcome to the Fitbit Community @Shanelw.

 

I'm sorry to hear that your Fitbit Charge 3 screen is not working properly. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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