My Charge 3 screen has blacked out lines

[Mimit88]

A week ago I noticed a thin blacked out line running across the middle of my screen. And day by day it's getting worse. Its multiplying and thickening in certain areas. I've had it for about 11 months now. 

[NellyG]

Hi @Mimit88  I have flagged a moderator to come and help you 

[DavideFitbit]

Hello @Mimit88, it's good to see you around in the forums for the first time.

Thank you for sharing this information about the screen of your Charge 3 that has blacked out lines. Before considering other options, please make sure that you've tried the standard restart procedure described here.

Also, if you continue to experience the same behavior, follow the steps listed here below to complete the long restart procedure: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Keep me posted on the outcome. 

[Mimit88]

Hi I tried everything. It is still the same 😞

[DavideFitbit]

Hello @Mimit88, thank you for your reply and confirming that you already tried all the suggested steps.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[Khannolly]

My Fitbit did the same thing. Lines slowly appeared and got worse over days. Now it's black. I've tried the clock reset and the 15 second reset multiple times. I can't get it working 😭. It's still sending info but I can't see it on the fit bit itself.

Moderator edit: format

[DavideFitbit]

Hello @Khannolly, thank you for your reply and confirming that you already tried all the suggested steps and that you're having the same problem with the display of the Charge 3. .  

I've proceeded to send your information to the Customer Support team for further assistance as well, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome.