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My Charge 3 screen has gone blank

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‎11-17-2020 08:01 - last edited on ‎11-17-2020 14:32 by Fitbit Moderator

‎11-17-2020 08:01 - last edited on ‎11-17-2020 14:32 by Fitbit Moderator

This is the 2nd time my screen has gone blank on my charge 3.  I have tried ALL the suggested fixes in the forum, changing clock face, restarting, etc. Those worked the first time and it lasted only a couple of weeks.  Nothing is working now. Now it restarts, I get the smiley face, but then back to black.  It is still communicating and syncing with my phone app, but totally black on the Charge 3 screen. I have seen numerous similar posts and we all seem to be having the same problem.  Please help.

 

Moderator edit: updated subject for clarity

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‎11-17-2020 14:31

‎11-17-2020 14:31

Welcome to the Fitbit Community @FridaG.

 

I'm sorry to hear that your Fitbit Charge 3 screen is black. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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