My Charge 3 screen has gone completely blank

[Shushybet]

My charge 3 face has gone completely blank! Yet still working ie steps on the app?!!!!

any ideas please 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Shushybet.

Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. If after following their troubleshooting steps you continue experiencing difficulties, please let them know in order to get further assistance. Thank you for your patience while dealing with this situation.

If you have any question, please don't hesitate to contact us back.

[DesiraeFenton19]

This is also happening to my fitbit charge 3 as well.

[EdsonFitbit]

Welcome to the Fitbit Community, @DesiraeFenton19.

If you haven't done it already, please restart your Fitbit Charge 3 by following these instructions.

In addition, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Whether you continue experiencing difficulties after following the instructions above, please try to change the clock face of your Charge 3.

Hope this helps.

[Shushybet]

Good morning 

im afraid none of this advice helped….the screen on my Fitbit is black and nothing can be seen! So even when I tried to restart using your instructions….it was impossible to do! Do these fit bits have a maximum life span? And I now have to purchase another one? 

Moderator edit: all-caps

[EdsonFitbit]

Thank you for your response, @Shushybet.

 If after following the troubleshooting steps provided by Customer Support you continue experiencing difficulties, please let them know in order to get further assistance. They will let you know how to proceed. You can chat with them online or give them a call. Please click here to get connected.

Feel free to contact us at any time.

[Init]

Shushybet: hi. I'm experiencing the same issues & none of the "resets" or "fixes" have worked for me either. Before the screen went blank, I stopped wearing it for a while because it wasn't recording steps & exercise accurately but started wearing it again a month & a half or so ago. It didn't take long before the screen was going blank & I couldn't even see the date & time. I just kept charging frequently & it seemed to record sleep & some activity.  I just wonder how long these watches last before you have to throw them away. Any one have a clue? Have you been able to fix yours? I'm reluctant to purchase a new Fitbit & am considering my options since I don't want to have to purchase a new watch every year & a half. 

[Shushybet]

Hi

No I haven’t been able to fix mine at all!

It is recording steps when I check the app…but the watch face remains completely black!

I agree with your sentiments! If they are not going to last any length of time , then I too am not keen to purchase another Fitbit ….will have to look at alternatives 🤷‍:female_sign:

Sent from my iPhone