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My Charge 3 screen has gone white and has horizontal lines.

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‎06-07-2020 12:01 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

‎06-07-2020 12:01 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

I have tried the change clock faces, long restart and short restart and nothing changes

 

I've only had the Fitbit charge 3 for months 

 

Moderator edit: updated subject for clarity

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‎06-18-2020 17:45 - last edited on ‎01-28-2025 08:01 by Fitbit Moderator

‎06-18-2020 17:45 - last edited on ‎01-28-2025 08:01 by Fitbit Moderator

Welcome to the Fitbit Community @LKirby.

I'm sorry to hear that your Fitbit Charge 3 display has horizontal lines. Thank you for the information provided and for trying different troubleshooting steps before contacting us.

I noticed that you've been in contact with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience.

If you have any question, please don't hesitate to contact us back at any time.

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