Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Charge 3 screen has turned blurry

Replies are disabled for this topic. Start a new one or visit our Help Center.

This is the 4th (or 5th, I've genuinely lost count) Charge 3 Pebble I have been given by Fitbit as after approx 6 months, the screen stops working. This can be dead pixels or a blurriness or simply no longer showing anything. 

I have followed the short and long reset everytime and nothing helps and I end up getting a new one sent and just repeat the process. 

 

I'm tired of this and as of this afternoon my current one has turned blurry and will no doubt be unusable within a few weeks. 

 

There must be some sort of issue with the product for all of them to do the same. I never had any issue with my Charge 2 and had so much hassle with the 3. I look after my fitbit really well so I know its not a care is. Anyone have any tips or help before I yet again have to take it to customer service and complain. I love my fitbit but am sick of this issue and only being offered a temporary fix with a new pebble or having to spend money on a different model when the issue isn't my fault. 

 

All help required and greatly appreciated!!

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

Thank you for visiting the Fitbit Community, @Crprice.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the time you spent trying to resolve the issue.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

In addition to the regular restart and long restart, we recommend changing the clock face of your Tracker.

 

Please make sure Sleep Mode and Do Not Disturb (DND) are turned off.

 

Whether this doesn't help, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes