My Charge 3 screen is black

[InvisibleRaven]

Like it seems everyone else with a Charge 3, the latest update completely destroyed the usability of my device. It started with the black lines slowly taking over the screen, the the battery drained incredibly fast to the point that it died despite being charged the day before. Now, even in the charger my screen is entirely black, and while it does vibrate, there is nothing on the screen. It was fully charged last night as well, so it's not a case of the battery dying (I would hope). 

I have already done both the soft and hard reset, changed clock faces, everything that has been recommended in every other  forum post on this. It seems every issue stems from the update earlier this month. I doubt another update is getting pushed through to fix this issue, so I am asking someone from Support to contact me, as soon as possible. Own up to your mistake and start fixing it guys or you'll have lost a good chunk of your customer base!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @InvisibleRaven 

I'm sorry to hear that your Fitbit Charge 3 screen is not working. Thank you for the information provided and for trying to resolve the issue before contacting us.

To evaluate this situation, I created a case with customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[Bravvington]

Mine done the same thing. Have a change 3 

[EdsonFitbit]

Thank you for visiting the Fitbit Community @Bravvington.

I regret to hear that your Fitbit Charge 3 screen is not working properly. 

Before going any further, please make sure that your Tracker is not on Sleep Mode nor Do Not Disturb (DND). To navigate your Charge 3 please follow these steps.

If it should be fine, please restart your Tracker. If this doesn't work, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Whether you continue having the same problem, please change the clock face of your Tracker as explained on this article.

Please let us know if you have any question.

[BinhP]

I have a charge 3, and I have followed the tracker reset multiple times. the app still tracks and monitors battery use, i've changed the face, and can feel the vibrations when pressed and on reset.

However, the no images or signs on the screen. I have used the device appropriately for the past 3 years, with little to no damage. Do I concede that it is hardware from normal use?

[katiemierardi]

Hello 

I am having the same issue, have tried all the recommendations. No luck and now screen is fully black. Please assist! Very unhappy that I’ve had my device for less than 2 years & suddenly having issues. 
katie 

[jacl]

This seems to be a communal issue.  I have had this happen to two different Charge 3 units, all recently acquired units.  Both units worked until the screen went black (one within 2 weeks of purchase, and the other in 1 week of use).  No amount of reset or charging would restore its function and from the app, the device cannot be synched.  I've left the unit in the charging dock and sometimes the FitBit 100 would display, but reset then would just end up draining all the power and the unit returns to black screen.

Give this appears to be related to the last firmware update, is there any plan to rectify the matter?  And if so, how can the update be pushed to the Charge 3 if the App cannot synch to the unit?

[PointWash]

I have the exact same problem with my Charge 3

[omo22]

I have the same problem. My Charge 3 display is completely black. Only thing that happens when pressing the button is the vibration. I cannot access the menu at all, so no soft reset possible. The hard reset is also not working at all. It does not react at all, no matter it is connected to the charger or not. Please create a case so that Support contacts me.

[PointWash]

Is anyone from Fitbit going to help out? Clearly this is a major issue affecting a large number of devices. It would be great if you would make some sort of statement about what you know about the problem and get in touch with us individually to work this out. There is too much competition in the wearable fitness tracker space today for you to have poor customer service with service failure.

[Azubah90]

I’ve only had mine since February and it worked great until the Update. Black screen for a week now. Like every one else I tried the hard reset, can’t navigate the screen since its black so I can’t “make sure its not in sleep mode” or do the soft reset. Seriously what is Fitbit gonna do? 

Moderator edit: word choice

[loftmarc66]

Hello 

I am having the same issue black screen and I have tried all the recommendations.  Screen is fully black.  Please open a case so I can track when this issue is fixed. 

[TLewandowski2]

I am having the same issue. Screen is black and can’t see anything. Tried to reset as suggested, only vibrates once and then nothing. it is fully charged. No damage to band or fitbit

[psjcal]

I thought my charge 3 was "broken" when I had a black screen. As with others restart is a waste of time. I am dependent on a watch for multiple appointments & responsibilities & fb seems in the dark how to fix what your update broke. As the 1st report I saw was dated 9/30 it appears that only your users are concerned.

[Quickmills]

Same problem to,  I thought I was going blind, turns out screen was gradually turning black 😦. Nothing seems to work.

[TeamWales]

Hi, like the other users I have a Charge 3 with a black screen (was stripey for while) and have tried the suggestion in this discussion but they have not solved the problem.  Are there any updates or anything? or do I need to return the device?  I did find suggestions that required navigating the watches' screen unhelpful as the screen is blank.

[EdsonFitbit]

Hello everybody, thank you for visiting the Fitbit Community.

Thank you for your feedback. Our team is constantly working to improve our products and services.

@BinhP @katiemierardi @PointWash @Azubah90 @loftmarc66 , I just created a case with Customer Support. Please keep an eye on your inbox on the next days. They will get in touch with you soon.

@jacl @omo22 @TeamWales , I noticed that you've been in touch with Customer Support recently and they sent out a replacement to you.

Please let us know if you have any question.

[Davenp50]

I am also having this issue and the resets are not working, could I also get a case number for some help?  Thank you!

[skma]

I have the same problem.My  screen us completely blank. when i connect to power and hold the button, it vibrates for the first 8 seconds then stops. screen does not come on. I disconnected bluetooth, now it can not find my device to reconnect. 

[ALJAD]

I am having the same problem and have tried to reset many times. I need a case number too.