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My Charge 3 screen is black

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‎08-05-2021 14:38 - last edited on ‎08-05-2021 14:53 by Fitbit Moderator

‎08-05-2021 14:38 - last edited on ‎08-05-2021 14:53 by Fitbit Moderator

My screen is black

 

Moderator edit: updated subject for clarity

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‎08-05-2021 14:53

‎08-05-2021 14:53

Welcome to the Fitbit Community, @DESTINYMYSTIQUE.

 

Thank you for the information provided.

 

Please restart your Fitbit Charge 3 by following these instructions. Whether you continue having difficulties, you can perform a long restart:

 

  1. Connect the device to the charging cable. 
  2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
  3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  4. The device turns off.
  5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  6. Remove the device from the charging cable. The device shuts down.
  7. Important: Plug the device into the charging cable again.

 

In addition, you can try to change the clock face of your Tracker.

 

Hope this helps.

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