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My Charge 3 screen is blank and I cannot pair it again

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‎04-16-2020 14:22 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-16-2020 14:22 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

I have been trying to pair my fitbit charge 3 after removing it from the app as this was not syncronising and screen was blank. I tried resetting multiple times and all I get is a smiley face. When trying to pair again I am receiving a 4 digit code which obviously I cannot see due to the fact that the display is off and it only vibrates 

 

 

Moderator edit: updated subject for clarity

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‎04-27-2020 14:54 - edited ‎10-14-2023 06:13

‎04-27-2020 14:54 - edited ‎10-14-2023 06:13

Hello @cherisecassar, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. 

Thanks for reporting about your Charge 3's screen behavior. I appreciate you've taken the time to restart it prior to contacting us. 

Since the restart didn't work, I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

Maria | Community Moderator, Fitbit


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