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My Charge 3 screen is switching itself off

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‎06-22-2020 00:44 - last edited on ‎09-16-2020 09:46 by Fitbit Moderator

‎06-22-2020 00:44 - last edited on ‎09-16-2020 09:46 by Fitbit Moderator

Hi,

I've been having this issue for a while, but I kept ignoring it and now it really bugs me. My fitbit 3 screen display keeps flickering and sometimes switches itself off completely in the middle of a day with no warning, but still registers all steps and data on my iPhone, it's just the display that seems to be wrong.

I've tried plugging it in and holding the button for 15 seconds to switch off and then unplugging and plugging back in to reboot, but it doesn't resolve the issue.

I don't know what else to do, please advise. I think it's just faulty...?

 

Moderator edit: updated subject for clarity

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‎07-01-2020 17:49

‎07-01-2020 17:49

Welcome to the Fitbit Community @marta0207.

 

I'm sorry to hear that your Fitbit Charge 3 display is not working properly. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible.

 

If you have any question, please let us know.

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