My Charge 3 screen suddenly start getting white.

[Kasey313]

My Fitbit Charge 4 already 2 years with me, I had before problem with loosing power. But these couple of days ago, screen starts kinda fading and touchscreen gets really hard to press now ... 

Is anybody face something similar ? And how did you fix it ?

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Kasey313 welcome to the community, are you sure it's 2 years old, Charge 3 was launched in April this year. Charge 3 looks very similar.

Let me know.

Cheers

[Kasey313]

Yes it’s exactly Charge 3, and it was launched at August 2020, Charge 4 was
released at April 2020 🙂 That why numbers r up too --
Best regards
Kseniya Vorobeva

[Gr4ndp4]

Hi, @Kasey313 I'm a bit confused here, The charge 4 was launched in April this year (2020) the Charge 3 was launched before the charge 4. Are you confusing Charge 3 with Versa 3 which was launched in August 2020? Look at the pictures at Fitbit Community 

Let me know so I can move your post to the correct board.

Cheers

[Kasey313]

Sorry, my mistake .. I have charge 3. Thought post it there --
Best regards
Kseniya Vorobeva

[Gr4ndp4]

Hi, @Kasey313, Thank you for your info, I'll move your post to the Charge 3 board.

Cheers

[AlvaroFitbit]

@Kasey313 Thanks for joining us! 

Let me help you with this. Try restarting your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

@Gr4ndp4 thank you for your help clarifying which tracker was.

Let me know how it goes.

[Kasey313]

Hello there,
Thank you for trying to help me to solve a problem with My Fitbit, but what
you advice still doesn’t work ..
Any more recommendations?
And I try to attache picture of how my display looks
--
Best regards
Kseniya Vorobeva

[AlvaroFitbit]

@Kasey313 thank you for your reply and for trying my suggestions.

Since the issue persists I have created a ticket so our Support team can further assist you via email.

Keep me posted.