My Charge 3 screen won’t turn on

[EllisJune]

Dear Fitbit I got my watch for my 80th birthday just over 12m ago. The display is not working. I can’t change the clock face because I can’t see the pin code you send me to log in. I’ve tried deleting and reinstalling the ap; I’ve tried re-booting the watch... it buzzes but I can’t do anything without the display. My daughter spent a lot of money on it for many birthday - please can you help me. Thank you. June

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @EllisJune.

I'm sorry to hear that your Fitbit Charge 3 screen doesn't turn on. Thank you for the information provided and for trying to resolve the issue before contacting us.

In addition to the troubleshooting steps you've followed, please perform a long restart by following the next steps:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If you have any question, please let us know.

[EllisJune]

Thank you for your advice. I have done this and it is still unresponsive

[Kari7]

I have tried this too and it is still unresponsive

[EllisJune]

I have tried this routine again this morning and the display is still unresponsive. Is there anything else I can do?

[EdsonFitbit]

Thank you for your responses and for visiting the Fitbit Community @EllisJune @Kari7.

To evaluate this situation, I created a case with Customer Support for each one of you. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

Please let us know if you have any question.

[EllisJune]

Thank you for the help @EdsonFitbit.

Unfortunate I have not received any notifications or private messages from customer support. Would you please follow up on this? 

Thanks again. 

[Grandmaflake]

I have tried the above instructions 3 times and my display is still blank. I have tried mailing Fitbit support but got an automatic response saying this service is no longer available

[EdsonFitbit]

Thanks for the update @EllisJune.

According to our records Customer Support has been in touch with you a couple of days ago. Have you checked your spam folder?

Welcome to the Fitbit Community @Grandmaflake. 

It seems that our team has been in touch with you recently. I'm pretty sure they will do their best to provide a high level of support.

If you have any question, please let us know.