help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Charge 3 shows a blank screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-23-2020 11:30 - last edited on ‎09-16-2020 19:47 by

‎05-23-2020 11:30 - last edited on ‎09-16-2020 19:47 by

I woke up this morning to a blank screen on my Charge 3, I tried rebooting several times, it vibrates but it's still black.  It's fully charged, the green light on the back is blinking, it's syncing and communicating with my Samsung Galaxy 8 Plus as I can see it tracking my steps and resting heart rate on the App.  I tried changing clock faces thinking that might be the problem; my watch vibrates when the new clock face is downloaded, the App shows the new clock face, but I still have a blank screen. Any ideas?  

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-07-2020 19:15

‎06-07-2020 19:15

Thank you for visiting the Fitbit Community @CharlaMarie.

 

I'm sorry to hear that you've experienced difficulties with the screen of your Fitbit Charge 3. Thank you for trying different troubleshooting steps before contacting us.

 

I noticed that you've recently been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience.

 

If you have any question, please don't hesitate to contact us back.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes