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My Charge 3 shows a smiley face and black screen

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‎11-08-2021 08:58 - last edited on ‎11-08-2021 17:11 by Fitbit Moderator

‎11-08-2021 08:58 - last edited on ‎11-08-2021 17:11 by Fitbit Moderator

After force restart, it goes to smily face and then black screen. No response.

 

Moderator edit: updated subject for clarity

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‎11-08-2021 17:10

‎11-08-2021 17:10

Welcome to the Fitbit Community, @Jayaprakash.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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