My Charge 3 shows black lines on the display

[Wolfhat]

Black lines began appearing a couple of weeks ago across the screen and have been steadily increasing in number since. It is now difficult to make out stats at all. 

Restarting and changing clock face hasnt helped.

Device has only been in use for around 6 months. Not pleased. 😞 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Wolfhat.

I'm sorry to hear that your Fitbit Charge 3 display shows black lines. Thank you for the information provided and for the troubleshooting steps you performed before contacting us.

Besides the regular restart, you can perform a long restart by doing the following:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If you have any question, please let us know.

[Wolfhat]

Long restart has not helped. 

[EdsonFitbit]

Thank you for the update @Wolfhat.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

Please let us know if you have any question.

[Bovre]

I have the same problem. Black lines. In a week time i have more and more black lines. I hope you have a solution. 

[thea1961]

Dear team, since today my screen is partly grey. I have restarted my device but this did not solve the issue. Can you please give my advice how to solve it?

[SunriseRun451]

I am also having the same issue.  This is the second Charge 3 to do this.  The first one did this after 13 months.  Basically sorry about my bad luck, the warranty was up.  Screen eventually went totally black.  Purchased a new Charge 3 on March of this year.  Same crap starting up.  Not pleased at all.  I did all of these suggested steps last go around.  What else can we do, since these suggestions Do not work.

Moderator edit: all-caps

[Mrssue33]

Hi all. This is my second charge 3 and i only got it replaced in June, Now its started the black lines across the screen. I've tried the different restarts and changing the screen but no change just like the last one.... Useless. Also have tried online help but always busy and drops connection. Anyone else had the same connection problems with chat ?

[EdsonFitbit]

Hello everybody, thank you for visiting the Fitbit Community.

@Bovre @SunriseRun451, I just sent this information to Customer Support. They should get in touch with you as soon as possible. Please keep an eye on your inbox on the next days. 

@thea1961, I noticed that you've recently been in contact with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

@Mrssue33, our team has provided a response to a case you created. For more information, please check your inbox.

If you have any question, please let us know.

[Mrssue33]

Still waiting for a response from support after i have answered their email
?. And the live chat seems to have broken as just sits on thank you for waiting for hours.

Moderator edit: all-caps

[EdsonFitbit]

Thank you for your response @Mrssue33.

I just updated our team which should continue providing assistance to your case as soon as possible. Thank you for your patience while dealing with this situation.

Please let us know if you have any question.

[SunsetRunner]

Not yr old
Sent from Yahoo Mail for iPhone

[Rengelb]

Hi. I have started to experience the same issue with the dead LED lines starting on the top horizontally and now vertically on the left. Slowly increasing.. Also tried the reboot in the charger. No luck. Was there any solution yet for this issue?

[EdsonFitbit]

Welcome to the Fitbit Community @SunsetRunner @Rengelb.

@SunsetRunner, if you need assistance or have any question, please let us know.

@Rengelb, to evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

Feel free to contact us back if you need assistance.

[Rengelb]

Hi @EdsonFitbit , its been 3months and no communication from your customer service???? Bit disappointed in the service from you guys...

[EdsonFitbit]

Thank you for your response @Rengelb.

I just contacted our team about your case and they are about to send a response to you. Please be aware that due to recent events affecting our operations, support options are limited and wait times are longer than usual. They should get in touch as soon as possible. I apologize for the delayed response. 

If you have any question, please let us know.

[Rengelb]

Hi @EdsonFitbit,

Thank you for following up for me. I have been contacted by one of your team members after your reply. They are arranging a warranty replacement for me.

Thanks fitbit team, I appreciate your commitment to your product.

[EdsonFitbit]

Thanks for the update @Rengelb.

I'm glad to hear that your Fitbit Charge 3 will be replaced. Thank you for letting us know.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Please don't hesitate to contact us back at any time if you need further assistance.

[Claudia_122]

Goedemorgen

Ook mijn fitbit is helaas weer stuk.

In februari had ik ook zwarte lijnen in mijn scherm. Via de fitbit help binnen no time reactie en werd mijn fitbit vervangen.

Nu sinds 9 september opnieuw strepen in mijn vervangende exemplaar. Ik doe echt geen rare dingen met het horloge, al ben ik verslaafd aan de fitbit zelf.

Ik heb een berichtje gedaan naar fitbit via hetzelfde mailadres als waarbij ik vorige keer contact had, maar geen reactie ontvangen.

Vandaar op deze manier. Ik hoop dat ik geholpen kan worden!

[RonnieMarkun]

Same here. Mine is bad. Please help.