help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Charge 3 shows gray lines on the screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-30-2020 00:57 - last edited on ‎10-01-2020 18:48 by Fitbit Moderator

‎09-30-2020 00:57 - last edited on ‎10-01-2020 18:48 by Fitbit Moderator

Just charged my fitbit and on removal from charger the screen has gone grey. Tried reboot it and change clock as per other threads I read on line, no improvement. It's not new but I'm still pretty unhappy as my charge 2 did similar. Would appear by the number of people with this issue that there is a common fault in this unit that fitbit missed in QC.

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
3 REPLIES 3

‎10-01-2020 18:48

‎10-01-2020 18:48

Welcome to the Fitbit Community @MarkNewby.

 

I'm sorry to hear that your Fitbit Charge 3 display is not working properly. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

In addition to the regular restart, please try a long restart by doing the following:

 

  1. Connect the device to the charging cable. 
  2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
  3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  4. The device turns off.
  5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  6. Remove the device from the charging cable. The device shuts down.
  7. Important: Plug the device into the charging cable again.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes

‎10-02-2020 01:31

In response to EdsonFitbit

‎10-02-2020 01:31

Yes I've tried that several times and if anything the screen is getting
harder to see.
This seems to be a very common issue with the charge 3 reading through the
community posts!
So disappointed with it as was going to buy the grandkids one each for
upcoming birthdays, reckon I'll be looking to buy alternative ie Garmin if
this can't be sorted!
Best Answer

‎10-02-2020 02:03

In response to EdsonFitbit

‎10-02-2020 02:03

I have also had absolutely no success with these directions, I have tried it multiple times and a regular, and often restart doesn't help, I have had my Charge 3 for about 5 months since I got it and it started fading after 2 months, My parents were having issues with their charge 3's and 2 of them faded completely, what do we do to fix them now???

Best Answer
0 Votes