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My Charge 3 shows grey stripes and it doesn't sync automatically

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‎06-05-2020 10:41 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

‎06-05-2020 10:41 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

Hello

I bought a fitbit charge 3 in august 2019.

I have no automatically synchronisation and since 2 days there are grey stripes on the screen.

What can i do about it?

Thanks 

 

Moderator edit: updated subject for clarity

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‎06-17-2020 17:19 - last edited on ‎01-28-2025 08:31 by Fitbit Moderator

‎06-17-2020 17:19 - last edited on ‎01-28-2025 08:31 by Fitbit Moderator

Welcome to the Fitbit Community @Sanv27.

I'm sorry to hear that your Fitbit Charge 3 shows grey stripes on the screen and that it doesn't sync. Thank you for the information provided.

I noticed that you've been recently in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience.

If you have any question, please let us know.

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