My Charge 3 shows horizontal lines on the display.

[EH2]

Hi 

Ive tried restarting my fotbo but the horizontal lines sre still showing it started doing this at start of May. Please help

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @EH2.

I'm sorry to hear the display of your Fitbit Charge 3 is not working properly. Thank you for the information provided and for restarting your Tracker before contacting us.

Besides the regular restart, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

In addition, you can follow the steps on this article to change the clock face of your Charge 3.

If you have any question, please let us know.

[Awgee]

I tried to do the long restart to cure the horizontal lines. With devise plugged in charging cord, I pressed the button for 15 seconds. I did not get any vibrations just a smiley face. Can you advise?

[GlamGran2420]

Ive jist got the same thing. Mines is also not syncing 

[Hiccupzz]

I'm having the same problem and have done a normal reset, long reset and changed the clock face. Mine is only 4 months old.

[SunsetRunner]

Hi there, I have this and have tried your fix which unfortunately doesn't work for me. I have only had my Fitbit around 6 months also which is a real shame. Hoping there's more options to try.

[GlamGran2420]

Ive tried resetting mines turning it off. Short off long off and neither work. Im not getting what they state. Onky a line then smiley face strsight afterwards.

Ive removed the fitbit app and readded see if would help with my syncing issue and still nothing. States can find

[SunsetRunner]

My screen is corrupted too. I woke up, took it off the charger and it is covered with vertical lines!

I tried the reset following the instructions found on here. It seems like this is a real issue with the Charge 3.

Please help!

[EH2]

Hi Edison,

I have tried all of those steps and changed the clock faces a number of times but still not working.

What should i do next?

All help is greatly appreciated.

Many thanks,

Eliza

[BazD]

I have exactly the same horizontal line issue for a few weeks and have tried all of the suggested remedies restarting/changing clock face etc without any success. I still have grey lines on the display making messages very difficult to read. My Charge 3 is only 6 months - how do I go about getting the unit replaced under warranty?

[EdsonFitbit]

Hello everybody. Thank you for visiting the Fitbit Community.

@Awgee @GlamGran2420 @SunsetRunner, I just created a case with Customer Support to evaluate this situation. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

@Hiccupzz @SunsetRunner @EH2 @BazD, I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

Please let us know if you have any question.

[Fcasti0288]

I’m having the same issue as well. I’ve tried the reset and still same issue. Also it’s been vibrating without me even touching it. It’ll switch screens also without me touching it. Please help me out.

[piglet_rocks77]

Hello, mine is doing this also.

i have tried all suggestions to fix but to no avail.

please advise my next move

piglet_rocks77

[piglet_rocks77]

Hi, my charge 3 has this problem. I have tried all suggestions.

[Awgee]

Wow, that's a shame.  Yours should be under warranty.  Mine is a couple years old, I thought it was dying a slow death!!

[JadeN94]

Hello, mine is also having the same problem, it’s less than a year old and my boyfriend is certain it’s under warranty, could someone help me with this please 

[EdsonFitbit]

Hi @Fcasti0288 @piglet_rocks77 @Awgee @JadeN94, it's great to see you in the Fitbit Community.

@Fcasti0288, it seems that you have contacted our team already. They will let you know how to proceed as soon as possible.

@piglet_rocks77 @JadeN94, your information was sent to Customer Support to provide assistance. They will get in touch with you via email. Thank you for your patience.

@Awgee, thanks for your comments.

If you need further assistance, please let us know.

[SunsetRunner]

I’m having the same issue with mine and after all the troubleshooting with the support team this is the response I got...“Upon checking on the system, we were able to find that the Ionic was connected for the very first time on Jan 16, 2019

Since this Fitbit is already over the warranty, we don't have the option to provide a replacement at this time. We've generated a 25% of discount to purchase a new FItbit in the next 30 days.”

Really, this is the best you can do?

[JadeN94]

Thank you do you know how long this email will take 

[sammijojo]

Hi there

Unfortunately I am having the same issue 🙁 the lines are a nuisance but it is also not holding charge either now. Could you please add me to the list for customer support too. Many thanks, Sam