My Charge 3 shows lines across the screen

[Mithileshr]

I am facing white lines on screen problem since a month now. Fitbit had checked the issue and initiated replacement order. It is now approx 25 days and I have neither received replacement nor updates on that.

Can anyone help me to resolve this issue.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Mithileshr.

I'm sorry to hear that you are having difficulties with your Fitbit Charge 3's screen and that you haven't received any update from Customer Support.. Thank you for the information provided and for the time you have spent trying to resolve the issue.

I just updated our Customer Support to provide information about your replacement. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[LadyBenn]

I'm having the same issues.  I've tried restarting my device and also changing the clock screen.  Nothing makes a difference and my device is getting hard to read now.

[Dohalia]

After changing my default screen from on board "  " to screen selectoon "  ", the new screen seems to have "image burned" it's app data field cell-frames into my screen view, which interfere with legibility and interactive touch/tap/read use. Possible fixes: use low light (vs auto or normal) Brightness setting, Report detrimental clock for fix, after saving all Reports data via bkup, Factory Reset device. Last resort, Notify mfr as to damage + warranty.

[EdsonFitbit]

Welcome to the Fitbit Community @LadyBenn @Dohalia.

I regret to hear that you are having the same issues with your Fitbit Charge 3 devices.

@LadyBenn, I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Please keep an eye on your inbox on the next days.

@Dohalia, before going any further, please confirm that you have restarted your Charge 3. In addition, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Please let us know if you have any question.