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My Charge 3 shows no heart rate or sleep tracking

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‎10-27-2020 09:29 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

‎10-27-2020 09:29 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

I ran the update 2 days ago and now my Charge 3 has no LED, no heart rate and no sleep tracking. All my previous data for these 2 functions is erased. I've tried reboots from the device and the charger reboot x3. Still not working. All other functions seem to be working.

 

Moderator edit: updated subject for clarity

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‎10-28-2020 19:14 - edited ‎10-28-2020 19:16

‎10-28-2020 19:14 - edited ‎10-28-2020 19:16

Welcome to the Fitbit Community @GarfieldHts.

 

I'm sorry to hear that your Fitbit Charge 3 is not working properly and your data doesn't show up on your Fitbit account. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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