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My Charge 3 shows the wrong time and it doesn't sync

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‎10-14-2020 03:12 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

‎10-14-2020 03:12 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

After resetting my charge 3 the time is 2 hours late, also I can not connect with windows 10 on my computer. Who knows how to change this?

 

Moderator edit: updated subject for clarity

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‎10-14-2020 16:54

‎10-14-2020 16:54

Welcome to the Fitbit Community @JosHan.

 

I'm sorry to hear that you are having difficulties to sync and to correct the time on your Fitbit Charge 3. 

 

To resolve syncing issues, please follow the troubleshooting steps on this article. Please make sure that your Windows 10 computer has Bluetooth incorporated, otherwise it will be necessary having a Fitbit dongle.

 

Once your Tracker gets synced, the time should be corrected automatically, but if this is not the case you can manually change it by following these instructions.

 

If you have any question, please let us know.

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