05-19-2021
11:34
- last edited on
05-19-2021
17:21
by
EdsonFitbit
05-19-2021
11:34
- last edited on
05-19-2021
17:21
by
EdsonFitbit
I bought my charge 3 in September 2020 not even a year old and it has already started losing the display. I cannot see the battery percentage or the whole way across the top and there are line running horizontal across most of the screen. Is there a way of fixing this or is it for the bin?
Moderator edit: added label
Moderator edit: updated subject for clarity
05-19-2021 17:20
05-19-2021 17:20
Welcome to the Fitbit Community, @Alexamcm.
I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3.
To try to resolve the issue please restart your Tracker by following these instructions.
Whether this doesn't help, please perform a long restart:
I moved this thread to Other Charge Tracker board because it is more related to the topic.
If you have any questions, please let us know.
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05-20-2021 01:14
05-20-2021 01:14
Thank you for replying EdsonFitbit I followed your instructions to restart my fitbit but unfortunately it hasn't made any difference. Is there anything I can try before going down the warranty route?
05-20-2021 13:54
05-20-2021 13:54
Thanks for the update, @Alexamcm.
I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.
See you around.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!