My Charge 3 stopped recording my Sleep Score

[Maybelline1]

I just purchased my Fitbit Charge 3 a week ago. My sleep score was working for 5 days but not the last two nights. Why is that and how do I fix it?

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi @Maybelline1, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

Thanks for the details provided about your Sleep Score, I'm here to help you and figure out why you haven't received it the last 2 nights.

Keep in mind that you must see sleep stages in order to see your sleep score information. Have you recently seen your sleep stages? If you have not, I recommend considering the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see: What's sleep score in the Fitbit app?