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My Charge 3 was jumping between sleep and DND

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‎06-16-2021 13:59 - last edited on ‎06-16-2021 15:06 by Fitbit Moderator

‎06-16-2021 13:59 - last edited on ‎06-16-2021 15:06 by Fitbit Moderator

I purchased this about 1 1/2 years ago to track walking distance and my BPM.  It recently bounced between sleep and dnd and stopped BPM.  After resetting multiple times it still did not work.  Latest developed it got so hot to the touch when charging I think it fried.  What a piece of junk for $100.  My Casio exercise watch is still going after 10 years with the same battery.  Good by Fitbit! 

 

Moderator edit: all-caps

Moderator edit: updated subject for clarity

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‎06-16-2021 15:03

‎06-16-2021 15:03

Welcome to the Fitbit Community, @JimmytheB.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to resolve them before contacting us.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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‎09-04-2021 11:36

‎09-04-2021 11:36

We have two Fitbit Charge 3s that have failed… one has lines which had cleared briefly and then returned and the second went black.  Both are garbage and Fitbit talks a good game about support but has never delivered.  Platitudes and nice language can’t fix bad products.  Customer service told me I was probably just out of luck.  I have a Versa 2 which I figure will fail at some point.

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