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My Charge 3 was switching between screens and now has a horizontal line across the screen

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‎08-01-2020 17:49 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

‎08-01-2020 17:49 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

My Fitbit went crazy last night switching between every screen constantly until the battery wore out. I rebooted it and now only have a horizontal line across the screen and no other activity. What can I do?

 

Moderator edit: updated subject for clarity

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‎08-04-2020 18:47

‎08-04-2020 18:47

Thank you for visiting the Fitbit Community @Carolmmueller.

 

I'm sorry to hear that your Fitbit Charge 3 screen is not working properly. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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