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My Charge 3 was vibrating for several mins

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‎07-13-2020 08:30 - last edited on ‎09-16-2020 08:37 by Fitbit Moderator

‎07-13-2020 08:30 - last edited on ‎09-16-2020 08:37 by Fitbit Moderator

My screen went crazy and was vibrating for several mins, would not get off the screen settings screen, shortly after it totally died. I tried putting it on charge, it vibrated loudly and I tried holding the side button, nothing! Took it off of charge and then put it back on, nothing changed, now the thing is super hot! 

 

Moderator edit: updated subject for clarity

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‎07-15-2020 18:52

‎07-15-2020 18:52

Welcome to the Fitbit Community @Kaylaboswell.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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