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My Charge 3 will not connect to my iPhone 12

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‎12-14-2020 12:15

‎12-14-2020 12:15

I can not get my charge 3 to connect to my iPhone 12.  Any help?

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‎12-15-2020 03:10

‎12-15-2020 03:10

@jlockm Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with this. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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