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My Charge 3 won't charge

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‎04-28-2022 13:26 - last edited on ‎05-02-2022 16:03 by Fitbit Moderator

‎04-28-2022 13:26 - last edited on ‎05-02-2022 16:03 by Fitbit Moderator

Just a heads up so other people don't have to go on live chat trouble shooting for 40 mins. If you have no battery connection (doesn't charge/vibrate when connecting to charger) clean with dry toothbrush. If that doesn't work its broken you need a new one. You will not have a secure battery connection, so you can not try to re set it either. 

 

Moderator edit: updated subject for clarity

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‎05-02-2022 16:02

‎05-02-2022 16:02

Welcome to the Fitbit Community, @Jam.95.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

 

In addition to the steps you mentioned, there are some other instructions in this article which have been of help to other Fitbit users.

 

Have a nice day.

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