My Charge 3 won't respond to touch

[Boehme]

After reading how to start the exercise on my fit bit it said I should touch the exercise icon and then it would have the play icon.  It won't respond when I touch the exercise icon. 

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

It's great to see you in the Fitbit Community @Boehme.

I'm sorry to hear that you are having difficulties to start an exercise from your Fitbit Charge 3.

If you haven't done it already please restart your Tracker by following these steps. If this doesn't help, you can perform a long restart by doing the following:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If you have any question, please let us know.

[Boehme]

It is working now. Thank you!

[EdsonFitbit]

Thanks for the update @Boehme.

I'm glad to hear that you've resolved the issue you were experiencing with your Fitbit Charge 3.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Feel free to contact us back at any time.