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My Charge 3 works only when is charging

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‎09-28-2020 09:37 - last edited on ‎09-29-2020 18:50 by Fitbit Moderator

‎09-28-2020 09:37 - last edited on ‎09-29-2020 18:50 by Fitbit Moderator

Charge 3 dead unless connected to charger. Have tried all restart and reboot options. No green lights at all.

 

Moderator edit: updated subject for clarity

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‎09-29-2020 18:48 - edited ‎09-29-2020 19:03

‎09-29-2020 18:48 - edited ‎09-29-2020 19:03

Thank you for visiting the Fitbit Community @Lynx1104.

 

I'm sorry to hear that your Fitbit Charge 3 doesn't turn on. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you have a case with Customer Support already. Please update them in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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