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My Charge 4 GPS tracks too much distance

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‎03-03-2022 06:24 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

‎03-03-2022 06:24 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

I have a recurring issue with my Charge 4 where it over-measures the distance I run. The biggest off-set I've had so far was 2km on a 10km-run. It makes training based on max. speed very difficult.

 

Is this a common issue and is there any way to fix this issue, other than using my phone for GPS?

 

Moderator edit: updated subject for clarity

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‎03-24-2022 18:26

‎03-24-2022 18:26

Welcome to the Fitbit Community, @Mathice.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for the information provided.

 

To resolve difficulties with GPS readings, we recommend following the troubleshooting steps in this article in the menu "How do I get my Fitbit device to connect to GPS?".

 

In addition, you can restart your Charge 4 by following these steps.

 

Hope this helps.

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