My Charge 4 band connector broke

[WalterWright]

Hello Fit Bit, my band connector broke on my fitbit 4. I believe it's in warranty i purchased it in June of 2021. What do I need to resolve this.  

Moderator edit: updated subject for clarity

[dz1234]

mine is black

[TlatoaniXXI]

Thank you for sharing your very deep and helpful information.

My Wrist band was the original Color Black!

[TlatoaniXXI]

Thank you for sharing your helpful information!

Thats correct!

[Jessica_bushati]

The same thing happened to me go to fitbit support and chat or call and they should be able to fix it 

[dz1234]

fyi....here is the response I got from the customer support team, when I told them that I wasn't happy with a clearly defective product and their offer of 35% off my next purchase rather than a repair/replacement. Of note, this is the second time one of their products has failed on me just out of warranty. They could at least direct me to third-party companies that make compatible bands. Overall, I am done with them and will purchase my next tracker from another company.

We appreciate you getting back to us and sharing with us your feedback about this matter with your Charge 4 and the discount offered.

We know where you're coming from with this and this is definitely not the experience we'd like for you to have, David.

Your experience and feedback are great learning tools and a wake up call for us. Rest assured that we are constantly working with our teams to incorporate customer's wants as well as mutual benefits for the company so that both will benefit positively.

We apologize for any inconvenience this may have caused and highly appreciate your understanding and patience during this matter. If you come across with any other question, feel free to contact us at xxxx and we’ll be happy to further assist you.

[dz1234]

update--I bought the supcase and it works. Anyone out of warranty should consider this option rather than throwing more money at fitbit.

[AlmandJoy]

My second one just broke (also after 11 months). Mine is black.

[TlatoaniXXI]

I’m on the same page !

[f.i.t.mom4]

For everyone's information, the problem is widespread, and there are other community discussion threads about broken Charge 4 connectors, including https://community.fitbit.com/t5/Charge-4/Charge-4-broken-band-connector/m-p/5079710#M60509 where someone said that having a wrist size that's either very thin or exceptionally large also contributes to the breakage, due to extra stresses put on the connectors when you tighten the band to wear it.

[cac11]

My band connector also just broke.  I've had it 13 months, so no warranty coverage for what seems to indicate a design defect.  Every single Fitbit device I've ever owned has either had to be replaced under warranty or died within weeks of the warranty expiration.  This is not an isolated incident but a consistent failure to produce a robust product, especially given the premium price and the fact that it is supposedly designed to be worn while exercising! Too bad, because I otherwise love the product- style, size, features, software, etc.