My Charge 4 displays check charger battery not being charged

[Stangmedic]

Hello anyone have problem while wearing Charge 4 to get a notification to check charger battery not being charged. I was wearing it not trying to charge it

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Stangmedic.

Thank you for the information provided.

Our team is aware of this issue and is working on a fix. Once any update be available it will be communicated in this thread. Thank you for your patience while dealing with this situation and sorry for any inconvenience it could have caused to you.

If you have any question, please let us know.

[Halbesure]

Is there a fix yet? My device stops tracking during my rides, and all my stats are way off…very frustrating 

[EdsonFitbit]

Welcome to the Fitbit Community, @Halbesure.

If you haven't done so, please restart your Fitbit Charge 4 by following these instructions.

In addition, you can change the clock face of your Tracker.

Hope this helps.

[Gerwin1]

Since this is half a year (!) ago and no solution is posted for this problem I give this topic a kick...

Can you please respond with a solution. My watch started to do the same...charging stopped, battery won't be charged 

Sorry for the poor quality of the photo, the display is that short on that my phone couldn't focus that quick.

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Gerwin1.

Thanks for the information provided.

At the moment, we haven't received any update about this situation. However, some users have had success after following the next steps:

1. Remove your Charge 4 from the Bluetooth settings on your phone.
2. Force quit the Fitbit app.
3. Restart your Charge 4 with the charging cable.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select your Charge 4, choose Replace Device and follow the onscreen instructions.

Hope this helps.

[Gerwin1]

Thank you EdsonFitbit, I'll try this. Since this is a quite brute workaround I do like to prevent this from happening. What should I have done different/can I do different to prevent this from happening?

[EdsonFitbit]

Thanks for your question, @Gerwin1.

This behavior is not due to the use of the Fitbit device but an issue that our team is currently working to get fixed. Once any update be available it should be communicated as soon as possible.

Have a nice day.

[Gerwin1]

This is the result of step 5.

 

Since the app is (a bit buggy and) not displaying anything usefull... What should I do?

[EdsonFitbit]

Thanks for your response and for the image attached, @Gerwin1.

The step 5 is just a way to perform the regular set up process.

To resolve set up issues, we recommend following these troubleshooting steps.

Have a nice day.

[Gerwin1]

Thank you for your response @EdsonFitbit .

The steps provided in the guide you point at in your last post are allmost all of them allready provided in previous posts. 

The purpose of having a "step 5" in the setup process should be to perform the setup process, that I understand. However "step 5" doesnt help me any further (see the screenshot I provided of "step 5" ). I might have misunderstood the app, but in that case you must be able to tell me what in that screenshot tells me what to do.

Since you are pointing at a general guide and I've got just one specific problem, which I can't solve, can you point to the guide I need the next time this happens?

[EdsonFitbit]

Thanks for your response, @Gerwin1.

If after following the troubleshooting steps provided above you are unable to set up your Fitbit Charge 4 as a replacement device, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[cltread]

I'm having the same issue!

[AndrewEdinburgh]

I’ve had this issue the last couple of weeks. Will try the workaround but I’m concerned at the length of time this issue has been known and there’s no softwares update to correct it. 

[tangier14]

I just experienced this same issue, and my fitbit is less than 2 months old.  It appears this has been an issue for at least 1 1/2 years, after looking at other threads.  So, Fitbit, is the watch defective and I need to return it to you for a replacement?  Where's the fix?  

Please advise.