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My Charge 4 has a black screen

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‎03-15-2022 17:31 - last edited on ‎12-14-2022 14:42 by Fitbit Moderator

‎03-15-2022 17:31 - last edited on ‎12-14-2022 14:42 by Fitbit Moderator

Hi my fitbit4 has a black screen. Fully charged. Vibrates well. just screen will not come on. Tried the 8 secs reset several times. No good.

many other suggestions. 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎03-15-2022 17:32

‎03-15-2022 17:32

Is there any other suggestions

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‎03-15-2022 18:43

In response to Kowara

‎03-15-2022 18:43

Welcome to the Fitbit Community, @Kowara.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for trying to get them resolved before contacting us.

 

In addition to the restart, please try to change your Fitbit device's clock face by following these instructions.

 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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‎03-16-2022 20:03

In response to EdsonFitbit

‎03-16-2022 20:03

I had the same problem start overnight last Sunday night.  I reset Charge 4 and I cannot get Bluetooth to find the device to pair with my fully updated Android.  Further advice welcome.

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‎03-20-2022 17:40

In response to SuntreeJay

‎03-20-2022 17:40

Welcome to the Fitbit Community, @SuntreeJay.

 

Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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