My Charge HR won’t work on my wrist

[Menogo52]

I just received a Charge HR.  It will only work when it’s connected to the charger which is plugged into my laptop.

i’ve followed all the steps in order to set it up and have loaded it o to my phone app but when I put it on my wrist it doesn’t do anything!  It won’t turn on nor will it sync!   

[WendyB · Accepted solution]

Welcome to the forums!

Was it new? Or did you get a used one? If it was used if it sat around for a long time without being charged it will destroy the battery completely

If new return it where ever you got it

[Menogo52]

Thank you. It was a gift so I’m not sure if it was an old one or where it came from. It was in an unopened box but in any case Fitbit is sending me a new one!

Sent from my iPhone

[WendyB]

Great news! Glad support help you and you will be stepping in no time!

[Tali72]

I've had had mine a few years no problems. I plugged it in because it needed a charge. Now it only works if its plugged in. There must be a solution because it worked perfectly the day before.