My Fitbit Charge 2 band broke and I lost the Fitbit in my university building

[Wolf777]

So I had checked my time at 2pm and lecture ends at 2:20 I had it on then but sometime in my 5 minutes from packing up and leaving my lecture I lost the Fitbit. I retraced all my steps and it was no where to be found I tried asking the lost and found plus security if it was found but no it hasn’t or at least it wasn’t brought in. I also had the teacher of the lecture hall asked students to look around to see if it was there but no luck. I am wondering if there is anyway to track the band as I feel like someone has picked it up and has stolen it or it is just lost to the point that 300 students in the class couldn’t find it. Also does Fitbit make a better band cause the band was the original and it broke for no reason and I’m scared that if I need to get another Fitbit the sa,e thing will happen where the band snaps and I’m out another couple hundred to the point where I’ll just completely give up on Fitbit because I don’t want to literally throw my money away. Thanks in advance 

[Wolf777]

I apologize for the spelling errors and apparently you can’t edit posts so

*ask not asked

*same and not sa,e

[Odyssey13]

Hi @Wolf777  spelling is fine because auto correct often changes all sorts of words when people post. Anyway, is your charge 2 still showing as being on your account? Can you see when it was able to sync last? Is there any chance it got in your bag or a pocket?

[Wolf777]

Sadly it isn't in my bag or anything and it hadn't updated since the Monday. I tore apart my backpack trying to find it as I was really hoping it was in there when I couldn't find it in the class or hallway or any of the lost and found services of my university 

[Odyssey13]

@Wolf777  when you open the app, is the Charge 2 still showing as paired?

[Wolf777]

It says it is looking for the device

[Odyssey13]

Customer support would know for sure if it's no longer attached to your account or if someone called to report finding it. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA.

If you're not in the USA or if you prefer an online chat or email, then click for contact options

[Wolf777]

Thanks I'll give the email a try I wish they had a Canada number