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My Fitbit Charge 2 has only one green light on the back and is not working properly, can you help?

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‎06-04-2018 13:56 - last edited on ‎08-06-2022 08:20 by Fitbit Moderator

‎06-04-2018 13:56 - last edited on ‎08-06-2022 08:20 by Fitbit Moderator

My charge 2 Fitbit has a bright green light on the back. The other light is not working. The light is static.

The fit bit won't work correctly it keeps losing charge, what should I do please? Thank you

 

 

Moderator edit: format. 

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5 REPLIES 5

‎06-04-2018 15:14

‎06-04-2018 15:14

Try a Restart and do it several times if necessary.

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‎06-04-2018 18:36

‎06-04-2018 18:36

Happened to me today too! It’s tracking steps, flights of stairs but not heart rate.

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‎04-21-2019 15:15

‎04-21-2019 15:15

Mine just started doing this too. After I updated the fitBit app on my phone. Hasn’t read my heart rate for a few days& then I noticed only one LED light on yesterday and then the battery drained pretty quick but it was also 4 days since the last time I charged it. Then I charged it last night and the Battery drained within a few hours this morning. I contacted support, have done a reset multiple times and now I’m doing a battery life test. I hope this gets resolved soon! 

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‎10-22-2019 03:10

In response to Kityhawk27

‎10-22-2019 03:10

Mine too! After updating the app 1week about, then charging it - I noticed today that it is not registering my HR and only one light is flashing on the back.

i have reset to factory settings, but still the same issue.

 

did anyone find an answer to fix this??

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‎08-06-2022 04:35

‎08-06-2022 04:35

Exact same here..... and still no definitive fix? 

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