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My Fitbit Charge 2 isn't tracking

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‎05-13-2019 12:28 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-13-2019 12:28 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

I just noticed my Fitbit hasn't track anything all day. Is anyone else having this problem? I have already restarted everything as well. It just stays at 645 steps.

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‎05-14-2019 07:15

‎05-14-2019 07:15

@Bmo2 It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Charge 2 not recording steps and thank you for restarting your device. Have you manually logged any activity for that day? Could you share a screenshot of the activities area on your account? 

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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