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My Fitbit Charge 2 won't synchronise

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‎07-07-2019 18:02 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-07-2019 18:02 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

My charge 2 keeps showing the message "www.fitbit.com/setup" and no app can locate the device.

 

This is just after 1 year and a half of having purchased this device. So sad.

 

Any idea?

 

 

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‎07-08-2019 11:54

‎07-08-2019 11:54

@Sam_88, welcome! Thanks for being part of our Community! 

 

Let me help you with your Charge 2 not syncing. You will need to setup your tracker again. Start by refreshing the link between your phone and your tracker by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • After this setup your tracker again.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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2 REPLIES 2

‎07-08-2019 11:54

‎07-08-2019 11:54

@Sam_88, welcome! Thanks for being part of our Community! 

 

Let me help you with your Charge 2 not syncing. You will need to setup your tracker again. Start by refreshing the link between your phone and your tracker by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • After this setup your tracker again.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-09-2019 06:59

In response to AlvaroFitbit

‎07-09-2019 06:59

Thank you.

 

It has worked perfectly. My Fitbit is back!

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