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My Fitbit Charge 2 wont turn on

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‎07-23-2019 06:02 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-23-2019 06:02 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

I put my Fitbit onto charge last night and today it wont turn on. On my dashboard its saying fully charged. Help I'm lost!!

 

 

Moderator edit: title format

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‎07-24-2019 10:27 - last edited on ‎03-13-2025 07:05 by Fitbit Moderator

‎07-24-2019 10:27 - last edited on ‎03-13-2025 07:05 by Fitbit Moderator

@Sammii1977, a warm welcome to our Community!

Let me help you with your Charge 2 not turning on. When was the last time your tracker synced? The information on your Dashboard may not be up to date. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

Let me know how it goes.

Alvaro | Community Moderator

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