My Fitbit Charge 3 display is going haywire

[Kd_simm]

The display screen on my charge 3 is acting as if the buttons are constantly being pressed while I’m not even touching it. I can’t get into settings to reset it. What else can be done? Searching for other options hasn’t provided me with any helpful information.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Kd_simm It's nice to have you on board!

Sorry to hear that your Charge 3 not working as it should and thank you for trying to troubleshoot this issue. You can restart your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.

[Helend26]

I have had exactly same issue n tried the same as above with no rwsuly screen just went black am gutted only couple of months old 😢 

[Kd_simm]

That was the first thing I tried and unfortunately the side button doesn’t recognize that I’m even touching it. The screen goes from display to display and vibrates like the side button and the screen are being repeatedly pressed.

[Kd_simm]

Mine is about a year old and this is the first time I’ve had any trouble with it. I’m also really careful with it since the charge 2 I had before just randomly ended up with a cracked screen. I’m wondering if that’s what’s wrong with this one. That it somehow got damaged. Hopefully we can find some sort of solution!

[Kd_simm]

I have my charge 3 plugged in and now, every 8 seconds, the smiley face icon appears and disappears. That’s all it’s doing. The side button and face sensors are not functional.

[SunsetRunner]

Yes, and this is quite disappointing given the cost of the device. Apparently, the screen illumination is not as resilient underuse as presented in the marketing scheme.  I understand there are inherent challenges with thin-film devices however this seemed to be presented as a well-manufactured device.

That I don't understand are the options, there seems to be none. I am led to believe this was a known and this eventual defect factored into the sales strategy and will be absorbed by loss of market, or repurchasing for that matter.

I will not be buying this device, "Fitbit" products, nor recommending such to others. This is MY choice in the matter. What's fair is fair! 

[becca11]

That's exactly what mine is doing now! Did you ever resolve this issue? 

[SunsetRunner]

Unfortunately, no resolution. I now have a fully functional Fitbit that can
not be accessed via the wrist screen.. nor monitored as such : (