My Fitbit Charge 3 does not sync with my Samsung S10e

[Conceição]

• After the last Androids update in my S10e, my fitbit Charge 3 did not sync anymore. When I turn on the bluetooth, my S10e does not even find Charge 3. I asked to the samsung staff and they told me that the problem is with fit bit app. This must be updated to sync again with S10e. So I have tried to
• uninstall and install again tje fito bit app but it did not work. So help me please

Moderator edit: format. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Conceição. I'll be happy to assist you with your syncing inquiry. Thank you for mentioning that you asked to the Samsung staff and that you tried uninstalling and installing again the app. 

Please check help article: Why won't my Fitbit device sync? and you can also check: What should I know about using the Fitbit app on my Android phone?

Please let me know how it goes. 

[Conceição]

I have tried all the steps suggested but my fit bit still not syncing. I don't know what else I have to do.

[AndreaFitbit]

Thanks for getting back to us and for trying the suggested steps @Conceição.

Could you please confirm that you have followed these steps and let me know in which step you can´t continue:

Syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps.

• The Fitbit app is installed on a supported phone or tablet. To check, see http://www.fitbit.com/devices.
• The latest version of the Fitbit app is installed on your phone or tablet. 
• Your phone has a cellular data or Wi-Fi connection.
• The Fitbit app is allowed to run in the background on your phone. For more information, see What should I know about using the Fitbit app on my Android phone?
• The Bluetooth setting on your phone is on. To check, tap Settings > Bluetooth.
• Your software on your phone is up to date. To check, tap Settings > About Phone or About Device > Android Version.
• You have location services turned on and the Fitbit app has permission to access your location. For more information see, Why is the Fitbit app prompting me to turn on location services?
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
• Your phone isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
• Your phone doesn't have a syncing issue listed in What should I know about using the Fitbit app on my Android phone?
• Your Fitbit device's battery isn't critically low.
• The firmware on your Fitbit device is up to date as described in How do I update my Fitbit device?

Depending your phone, these tips might make syncing easier:

• Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. 
• Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app.

If your Fitbit device still won't sync, try these steps:

1. Force quit and then reopen the Fitbit app.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your Android phone.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it. For instructions see How do I restart my Fitbit device?
7. Uninstall and reinstall the Fitbit app.
8. If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. 
9. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.

I´ll be waiting for your response. 

[Conceição]

Hello once more. Thank you for your answer. I just cannot connect the
device - not even using a notebook. It is so frustating, because it
recognizes the device, but cannot go through the connection procedure at
all. Thank you anyway for any useful information concerning this matter.
Sincerely,
Maria Golobovante

[AndreaFitbit]

I apologize for the delay in the response and thank you for trying advised troubleshooting steps @Conceição. I´ll be glad to continue assisting you.

Could you please try updating your Charge 3 firmware? Please follow advise of: Why can't I update my Fitbit device?

Please let me know how it goes. 

[Conceição]

Hello again. I am sorry for the delay in answerring you. I was travelling abroad. Unfortunately, I could not connect my charge 3 neither with the notebook, nor with the computer. My device has also some charging issues at the moment. I have followed all the instructions that you have provided me. I would really appreciate further help - in order that I can enjoy my device fully. It is so frustating - the fact that I cannot sync it.. I thank you in advance. 

[AndreaFitbit]

Thanks for getting back to us and for following the provided instructions @Conceição. I'll be glad to continue assisting you. 

Could you please try deleting your Charge 3 on your phone Bluetooth settings, restart your phone and try setting it up again as a replacement device. 

You can also check help article: Why isn't my Fitbit device's battery charging?

Please let me know how it goes.