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My Fitbit Charge 3 doesn't turn on

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‎06-02-2020 23:44 - last edited on ‎09-16-2020 19:21 by

‎06-02-2020 23:44 - last edited on ‎09-16-2020 19:21 by

My Fitbit charge 3 is not working. I’ve have my Fitbit since late December 2018 and it was replace after a battery issue under warranty March 2019 after it not charging properly. Last week the screen went blank when the battery was low. It was then fully charged and try a reset with no improvement. It then dropped all of its charge in under 12hrs and became completely dead with it not even vibrating or green light showing and not charging. Could anyone advise if there is anything that can be done for this?

 

Moderator edit: updated subject for clarity

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‎06-16-2020 15:47

‎06-16-2020 15:47

Welcome to the Fitbit Community @xxceejay24xx.

 

I'm sorry to hear that your Fitbit Charge 3 doesn't turn on. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

Besides the restart, you can find other troubleshooting steps that might be of help on this article.

 

If you have any question, please don't hesitate to contact us back at any time.

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